1. General Information
These Terms & Conditions ('Terms') govern your use of mapyourmedal.com ('Website') and the purchase of products and services offered by Map Your Medal ('we', 'us', 'our'), a company registered in Belgium.
By accessing our Website or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please refrain from using our Website.
By accessing our Website or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please refrain from using our Website.
2. Scope of Application
These Terms apply to all visitors, customers, and other users of our Website, regardless of geographic location. Where applicable, special provisions may apply to customers located in specific jurisdictions (such as the European Union).
3. Products
3.1 Physical Products
We offer physical goods shipped to your delivery address. Product descriptions, images, and specifications are provided for informational purposes. We reserve the right to update or discontinue products without prior notice.
3.2 Digital Products
We offer digital products (e.g. downloads, software, licences, digital files). Digital products are delivered electronically. By purchasing a digital product, you acknowledge that delivery begins immediately upon payment confirmation and that, where you explicitly consent, your right of withdrawal may be forfeited once the download has commenced.
We offer physical goods shipped to your delivery address. Product descriptions, images, and specifications are provided for informational purposes. We reserve the right to update or discontinue products without prior notice.
3.2 Digital Products
We offer digital products (e.g. downloads, software, licences, digital files). Digital products are delivered electronically. By purchasing a digital product, you acknowledge that delivery begins immediately upon payment confirmation and that, where you explicitly consent, your right of withdrawal may be forfeited once the download has commenced.
4. Orders and Contract Formation
An order placed on our Website constitutes an offer to purchase. A binding contract is formed only when we send you an order confirmation by e-mail. We reserve the right to refuse or cancel any order at our sole discretion (e.g. in cases of pricing errors, stock unavailability, or suspected fraud).
5. Prices and Payment
All prices are displayed in Euros (EUR) and are inclusive of applicable VAT where required by law. Prices do not include shipping costs, import duties, or taxes applicable in the customer's country of residence, which remain the customer's responsibility.
We accept the following payment methods:
- Credit/debit card (Visa, Mastercard, etc.)
- Bank transfer
- Online payment platforms (e.g. PayPal, Bancontact)
Payment is due at the time of order. We use industry-standard encryption to protect your payment data.
We accept the following payment methods:
- Credit/debit card (Visa, Mastercard, etc.)
- Bank transfer
- Online payment platforms (e.g. PayPal, Bancontact)
Payment is due at the time of order. We use industry-standard encryption to protect your payment data.
6. Delivery
6.1 Physical Products
Delivery times vary by destination. Estimated delivery windows are provided at checkout and are not guaranteed. We are not responsible for delays caused by customs, carriers, or force majeure events.
6.2 Digital Products
Digital products are made available for download immediately after payment confirmation. A download link will be sent to the e-mail address provided at checkout.
6.3 Risk of Loss
Risk of loss passes to the customer upon delivery to the shipping address provided. For digital products, risk passes upon making the product available for download.
Delivery times vary by destination. Estimated delivery windows are provided at checkout and are not guaranteed. We are not responsible for delays caused by customs, carriers, or force majeure events.
6.2 Digital Products
Digital products are made available for download immediately after payment confirmation. A download link will be sent to the e-mail address provided at checkout.
6.3 Risk of Loss
Risk of loss passes to the customer upon delivery to the shipping address provided. For digital products, risk passes upon making the product available for download.
7. Right of Withdrawal (EU Consumers)
If you are a consumer residing in the European Union, you have the right to withdraw from your purchase without giving reasons within 14 calendar days of receipt of physical goods (or from conclusion of the contract for services).
Exceptions to the right of withdrawal include:
- Digital content that has been made available and where you have given explicit consent to immediate delivery and acknowledged the loss of your withdrawal right;
- Goods that have been unsealed after delivery and cannot be returned for hygiene or health protection reasons;
- Custom-made or personalised products;
- Perishable goods.
To exercise your right of withdrawal, you must notify us in writing (e-mail: hello@mapyourmedal.com) before the expiry of the withdrawal period. Return shipping costs are borne by the customer unless otherwise stated.
Exceptions to the right of withdrawal include:
- Digital content that has been made available and where you have given explicit consent to immediate delivery and acknowledged the loss of your withdrawal right;
- Goods that have been unsealed after delivery and cannot be returned for hygiene or health protection reasons;
- Custom-made or personalised products;
- Perishable goods.
To exercise your right of withdrawal, you must notify us in writing (e-mail: hello@mapyourmedal.com) before the expiry of the withdrawal period. Return shipping costs are borne by the customer unless otherwise stated.
8. Intellectual Property
All content on this Website — including text, images, logos, graphics, digital files, and software — is the exclusive property of Map Your Medal or its licensors and is protected by Belgian and international copyright law.
You may not reproduce, distribute, modify, or create derivative works without our express prior written consent.
You may not reproduce, distribute, modify, or create derivative works without our express prior written consent.
9. Liability
To the maximum extent permitted by applicable law, Map Your Medal shall not be liable for:
- Indirect, incidental, or consequential damages arising from use of our Website or products;
- Loss of data, revenue, or profits;
- Damages resulting from third-party actions or force majeure events.
Our total liability shall in no event exceed the amount paid by you for the order giving rise to the claim.
- Indirect, incidental, or consequential damages arising from use of our Website or products;
- Loss of data, revenue, or profits;
- Damages resulting from third-party actions or force majeure events.
Our total liability shall in no event exceed the amount paid by you for the order giving rise to the claim.
10. Privacy & Data Protection
We process personal data in accordance with Regulation (EU) 2016/679 (GDPR) and the Belgian law of 30 July 2018. Details are set out in our separate Privacy Policy, available on our Website.
11. Governing Law & Dispute Resolution
These Terms are governed by Belgian law. Any dispute arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of Bruges, Belgium.
For online dispute resolution, EU consumers may use the European Commission's ODR platform: https://ec.europa.eu/consumers/odr
For online dispute resolution, EU consumers may use the European Commission's ODR platform: https://ec.europa.eu/consumers/odr
12. Amendments
We reserve the right to modify these Terms at any time. The version published on our Website at the time of your order shall apply to that order.
13. Contact
Map Your Medal
E-mail: hello@mapyourmedal.com
VAT number: BE100719293
Response time: within 24 hours on working days
E-mail: hello@mapyourmedal.com
VAT number: BE100719293
Response time: within 24 hours on working days
